FAQ

We believe investing should be done on your terms. So even if you want to manage your investments yourself, you can access our expert research, insights, platforms, and service specialists to help you when you need it. Make all the decisions on your own Take advantage of our online tools, extensive research, expert insights, education opportunities, and dedicated support to help you make informed and timely decisions about your investments. Rely on a professional when you need to Meet with a Financial Consultant to evaluate your current portfolio and, if needed, help you make adjustments so you'll have a plan that addresses your long- and short-term goals.

To safeguard your funds, fnb holds them in a completely segregated account in a top-tier bank.

The insurance may be triggered in the unlikely event of fnb’s insolvency. What does it really mean? Each Eligible Client of fnb (Europe) Ltd., fnb (UK) Ltd. and fnb Capital Pty Ltd. can claim the insurance, subject to an excess amount and to the aggregate limit purchased by fnb capital, as per the applicable Client’s Disclosure and Policy.

We take a modern approach to investing. We believe in asking questions, being engaged, and taking ownership of your future. We measure ourselves not only by what we do, but by how we do it. Every action and decision is based on building trust and seeing things through the eyes of our clients.

You can sign in to your account as soon as you have received notification that your application has been successful and you have clicked on the verification link sent to your registered email address. However, you won’t be able to place a trade unless there are sufficient funds in your account to hold an open position.

If you select 'Account' and then 'History', you can view your history for different timeframes. Filter by selecting 'date/time' in the top left-hand corner and also filter by 'type' to just view payments in, for example. You can export your account history as a pdf or excel file using the icons in the bottom left-hand corner

Two-factor authentication, or 2FA, will be increasingly familiar to those who use online banking or make payments online. It involves receiving a one-time password (OTP) from your bank, and entering that OTP when prompted, when you log into your account or making an online payment. You can choose to receive OTPs either through a mobile app, which will typically involve scanning a QR code on screen, or by SMS. In the unlikely event that either method should fail, the other will be available as an alternative. Should both methods fail, or be unavailable, for instance if you have difficulty receiving messages while overseas, we can provide OTPs over the phone. For more information on how to set up 2FA, please visit our learn section. Once you have switched on 2FA for your account, it will become a mandatory step in the login process each time you access your account, through our online trading platform and mobile apps.

The time frame for processing a withdrawal request is normally 1-3 business days, in order to allow us to complete various security checks before initiating payment. The time frame for receipt of the payment, is dependent upon the payment method and processing time of the third party remitter. The withdrawal screen on the trading platform states the minimum withdrawal requirements for each type of payment method. Processing a withdrawal request for less than the minimum withdrawal amount may result in charges to your account. Listed below are the withdrawal methods we offer. Please note that some of the methods may not be available in your region: Electronic wallets - PayPal or Skrill. Funds should be received in your e-wallet account in 3-7 business days after withdrawal has been authorised.

Yes, there are products that contain guarantees which are designed to provide peace of mind to first time investors but which also appeal to the more cautious, however they usually come with an additional cost.

There is no need to tie your money up for any specific time period and is down to your own personal requirements although it is recommended that stock market related investments should be envisaged to be kept for 3 to 5 years.

Yes you can have an income, either from the outset or left until a later date if income is not needed straight away, this is something we will clarify with you when deciding which is investment is most suitable.

Investment companies send regular statements either 6 monthly or yearly but we also provide online access to a ‘real time valuation’ service where you can see the latest value at any time if required.

Depending on the investment objective, as mentioned in the offer document, Mutual Funds primarily invests in Equities or Debt. For equity MF schemes, Fund Managers pick stocks that have potential to do good and grow their earnings in future. As their earning increases, their stock price rises, thereby giving appreciation in investment. Similarly, for Debt schemes, Fund Managers carefully selects mix of Debt Papers – Bonds, NCD, CPs, etc. to maximize return for the investors. Most of the fund are actively managed by Fund Managers and they keep a tab on their investment portfolio to generate better returns for their investors.